Refund and Returns Policy

Effective Date: November 10, 2026‌

Welcome to the official Refund and Returns Policy of FRISING Décoration S.à r.l., tailored for all shoppers browsing our carefully curated collection of tiny warm home decor pieces at www.frisingdecor.com. This policy outlines clear, fair terms for product returns and requests after you purchase any of our delicate home accents, all designed to add a soft, personal touch to every quiet little corner of your daily living space. We have built these rules to protect both our 110k+ happy customers and our business operations, with the explicit core principle that ‌no standalone full or partial refund requests without the return of the original purchased item will be approved under any circumstances‌. By placing an order on our website, you confirm that you have read, understood, and fully agreed to all terms laid out in this document.

1. Core Non-Negotiable Rule: No Standalone Refund Requests

At FRISING Décoration S.à r.l., we strictly prohibit all “refund only” requests where a customer asks for a full or partial monetary refund without returning the physical home decor item they ordered. This rule applies to all product categories across our 140+ total products, including new warm decor bits, fan favorite decor items, and fresh delicate decor arrivals just dropped for your cozy space. We do not process any requests that ask us to issue a refund while allowing the customer to keep the purchased merchandise, no matter the stated reason.

Every valid request for monetary compensation must be paired with a complete, properly processed return of the original item you received. This policy is established to ensure fairness for all our customers, maintain the sustainability of our small business with 4+ years of product experience, and prevent fraudulent claims that would compromise our ability to keep offering affordable, delicate little home accents that fit your space well for every home decor enthusiast.

2. Eligibility Criteria for Valid Returns

To submit a valid return request that qualifies for corresponding compensation, your return must meet all the following eligibility requirements:

  • You must submit your return application within 30 calendar days from the date you sign for delivery of your order. Requests submitted after this 30-day window will not be accepted.
  • The returned item must be in its original, unused, undamaged condition, with all original factory packaging, tags, accessories, and instruction manuals fully intact. Items that show signs of installation, long-term placement on display, stains, scratches, or intentional damage caused by the customer after delivery will not be eligible for return.
  • Customized or personalized decor items that you requested to modify to match your exclusive home style are not eligible for return, unless the item arrives with confirmed manufacturing defects that do not match your pre-agreed customization specifications.
  • Sale, clearance, and deeply discounted promotional items are not eligible for return, unless they arrive with severe unrepairable manufacturing flaws.

3. Return Process Step-by-Step

Follow this formal process to complete your return successfully:

  1. Before sending back any item, contact our customer support team first via our official email sigilx@frisingdecor.com, or call us at +352 26 27 02 63‌‌ to submit your return application. Provide your order number, the name of the item you wish to return, and 2 to 3 clear photos that show the current condition of the item. Our team will review your application and send you a formal pre-approval notice within 2 working days, along with our designated return shipping address.
  2. Carefully pack the item you are returning to avoid damage during transit, and clearly mark your unique order number on the outside of the shipping package. You will be responsible for covering the cost of the return shipping fee, unless the item you received has a confirmed manufacturing defect, or we made a clear shipping error sending you the wrong product.
  3. Send the package using a trackable courier service, and share the new return tracking number with our support team after you drop off the parcel. We are not responsible for items that are lost or damaged in transit during the return shipment if you use an untrackable mailing service.
  4. Once our warehouse team receives and inspects your returned item, we will send you a confirmation email within 3 working days to notify you of the inspection result. If your return meets all our eligibility criteria, we will offer you two optional forms of compensation: an equal-value store credit that you can spend on any new delicate decor items in our catalog, or an exchange for another home decor product of the same or similar value. We will never issue a standalone monetary refund without receiving the returned item first.

4. Contact Information for Inquiries

If you have any questions about this Refund and Returns Policy, the status of your return application, or related terms, you can reach out to us through the following official channels at any time:

  • ‌Company Name‌: FRISING Décoration S.à r.l.
  • ‌Website‌: www.frisingdecor.com
  • ‌Contact Email‌: sigilx@frisingdecor.com
  • ‌Contact Address‌: 10 Rue Chimay, L-1333 Luxembourg, Luxembourg
  • ‌Contact Phone‌: +352 26 27 02 63‌‌

Our support team will respond to all your inquiries within 2 working days, and we will do our best to help resolve any issues you encounter with your purchased home decor pieces under the framework of this policy.