Privacy Policy

‌Effective Date: November 10, 2026‌

Welcome to the privacy policy of FRISING Décoration S.à r.l. This document outlines how we collect, use, store, disclose, and protect your personal information when you visit our e-commerce website www.frisingdecor.com, browse our carefully curated collection of tiny warm home decor pieces, and interact with our services as a customer. We are deeply committed to safeguarding the privacy rights of all users who engage with our platform, and we have designed this policy to be transparent, easy to understand, and fully aligned with applicable data protection regulations, including the General Data Protection Regulation (GDPR) for users located in the European Economic Area, as well as other relevant global data protection frameworks.

By accessing, browsing, or making a purchase on www.frisingdecor.com, you acknowledge that you have read, understood, and agreed to all the terms and practices described in this Privacy Policy. If you do not agree with any part of this document, we kindly ask that you refrain from using our website and our related e-commerce services.

1. Information We Collect From You

At FRISING Décoration S.à r.l., we only collect information that is necessary to deliver a seamless, secure, and personalized shopping experience for every visitor exploring our 140+ total products of delicate, warm home decor accents. The categories of information we may gather include:

1.1 Information You Provide Voluntarily

This refers to any data you actively share with us when interacting with our platform:

  • ‌Account Registration Data‌: When you create a user account on our website, we collect your full name, email address, physical mailing address, phone number, and a secure password to help you manage your orders, save your favorite decor items to wishlists, and access exclusive member benefits.
  • ‌Order and Transaction Data‌: When you make a purchase of our new warm decor bits, fan favorite decor items, or any other home accent from our store, we collect your billing address, shipping address, payment method details (including credit card or digital wallet information, which is processed through PCI DSS-compliant third-party payment processors), and order history, including records of the specific tiny warm home decor pieces you select to add a soft, personal touch to every quiet little corner of your daily living space.
  • ‌Customer Support Communications‌: When you reach out to our support team via our contact email sigilx@frisingdecor.com, our contact phone number +352 26 27 02 63, or the messaging feature on our website, we collect the content of your messages, your contact details, and any additional information you share to help us resolve your inquiries, process return requests, or address any concerns about your order.
  • ‌Marketing Preference Data‌: If you sign up for our newsletter to receive updates on fresh delicate decor arrivals that just dropped for your cozy space, limited-time promotions, and exclusive offers for our 110k+ happy customers, we collect your email address and your stated preferences for receiving marketing communications.

1.2 Information Collected Automatically

When you browse our website, our systems automatically collect certain technical data to improve your browsing experience and ensure the security of our platform:

  • ‌Device and Log Data‌: We collect information about the device you use to access our website, including your IP address, browser type and version, operating system, language settings, time zone setting, referring website addresses, pages visited on our site, search terms you entered on our platform, and timestamps of your access. This data helps us understand how users navigate our collection of delicate little home accents that fit your space well.
  • ‌Cookies and Similar Tracking Technologies‌: We use cookies, web beacons, and other similar tracking tools to remember your preferences, keep your shopping cart active between visits, analyze website traffic patterns, and deliver personalized product recommendations for decor items that match your style preferences. You can adjust your browser settings to refuse cookies at any time, though this may limit certain functionalities of our website.

2. How We Use Your Personal Information

We only use your collected personal data for lawful, legitimate purposes that are directly related to operating our e-commerce platform and providing you with high-quality home decor products and services. These purposes include:

  • ‌Fulfilling and Managing Your Orders‌: We use your transaction, shipping, and billing information to process your payment, arrange the delivery of your purchased decor items, send you order confirmation and shipping tracking updates, and handle after-sales services including returns, exchanges, and warranty support. With 4+ years of product experience in the home decor industry, this data also helps us ensure that every order is processed accurately and delivered to you in perfect condition.
  • ‌Personalizing Your Shopping Experience‌: We analyze your browsing history, past order records, and saved wishlist items to recommend relevant new warm decor bits and fan favorite decor items that align with your taste, so you can easily discover delicate little home accents that fit your space well, without having to spend extra time searching through our full catalog.
  • ‌Website Operation and Security‌: We use automatically collected technical data to maintain the normal operation of our website, prevent fraudulent transactions, detect and resolve technical bugs, and protect our platform and all our users from unauthorized access, data breaches, and other cybersecurity threats.
  • ‌Customer Support and Communication‌: We use your contact information to respond to your inquiries, resolve disputes, and notify you of important changes to our website terms, shipping policies, or this Privacy Policy in a timely manner.
  • ‌Marketing Communications (With Your Explicit Consent)‌: If you have opted in to receive our marketing emails, we will send you regular updates about fresh delicate decor arrivals just dropped for your cozy space, exclusive discounts, limited-time promotions, and behind-the-scenes stories about our carefully curated collection of tiny warm home decor pieces. You can opt out of marketing communications at any time by clicking the “unsubscribe” link at the bottom of every marketing email, or by sending a request to our contact email sigilx@frisingdecor.com.
  • ‌Business Optimization and Improvement‌: We analyze aggregated, anonymized user data to understand overall trends of our 110k+ happy customers, optimize our product assortment, improve our website user interface, and enhance our overall service quality to better meet the needs of home decor lovers around the world. This aggregated data does not identify any individual user personally.

3. Sharing of Your Personal Information

We will never sell, rent, or lease your personal information to any third parties for their own marketing purposes without your explicit written consent. We may only share your data with trusted third-party service providers for the limited purposes listed below, all of whom are required to comply with strict data protection obligations that match the standards set out in this Privacy Policy:

  • ‌Payment Processors‌: We share your payment-related information with PCI DSS-compliant payment service providers to process your transactions securely. These providers do not store your full payment card information on our servers, and they are prohibited from using your payment data for any other purpose unrelated to processing your order.
  • ‌Logistics and Shipping Partners‌: We share your shipping address, contact name, and phone number with our trusted courier and logistics partners, for the sole purpose of arranging the successful delivery of your purchased home decor items to your specified location.
  • ‌Cloud Service Providers‌: We work with secure cloud hosting providers to store our website data and user information, and these providers implement industry-leading encryption and security measures to protect your personal data from unauthorized access.
  • ‌Legal and Regulatory Authorities‌: We may disclose your personal information if we are required to do so by law, court order, or valid governmental request, or if such disclosure is necessary to protect our legal rights, the safety of our users, or the public interest.
  • ‌Corporate Transaction Successors‌: In the event that our business is merged, acquired, or sold in whole or in part, your personal information may be transferred as part of the business assets to the successor entity, who will continue to be bound by the terms of this Privacy Policy, unless the new entity notifies you of a revised privacy policy in advance.

4. Data Storage and Security

All personal information you provide to us is stored on servers located in secure, access-controlled data centers that implement industry-standard physical, technical, and administrative security measures to protect your data against loss, misuse, alteration, destruction, and unauthorized access. We encrypt all sensitive data, including payment information, using Transport Layer Security (TLS) technology during transmission over the internet, and we use end-to-end encryption for stored sensitive personal data wherever possible.

Our registered office is located at 10 Rue Chimay, L-1333 Luxembourg, Luxembourg, and all data processing activities of FRISING Décoration S.à r.l. are overseen by our local data protection compliance team to ensure full adherence to Luxembourg and European data protection laws. We will retain your personal information only for as long as it is necessary to fulfill the purposes for which we collected it, including for as long as required to complete your orders, comply with applicable legal, tax, and accounting record-keeping obligations, and resolve any potential disputes. When your personal data is no longer needed, we will securely delete or anonymize it in full compliance with data protection regulations.

5. Your Data Protection Rights

Depending on your location, you may have the following legal rights related to your personal information:

  • ‌Right of Access‌: You have the right to request a copy of all personal information we hold about you, free of charge, by submitting a request to our data protection team.
  • ‌Right to Rectification‌: If you find that any of your personal information stored on our platform is inaccurate or incomplete, you have the right to request that we update or correct that information promptly.
  • ‌Right to Erasure‌: You have the right to request that we delete your personal information from our systems, under the circumstances where the data is no longer necessary for the purposes we collected it for, or if you withdraw your consent to the data processing, and there are no other lawful legal grounds for us to retain your data.
  • ‌Right to Restriction of Processing‌: You have the right to request that we limit the processing of your personal information, in scenarios where you contest the accuracy of the data, the processing is unlawful, or we no longer need the data but you require it for legal claims.
  • ‌Right to Data Portability‌: You have the right to receive a machine-readable copy of all the personal data you have provided to us, or to request that we transfer this data directly to another data controller, where technically feasible.
  • ‌Right to Object‌: You have the right to object to our processing of your personal data for direct marketing purposes, or for purposes based on our legitimate business interests, at any time, for reasons related to your specific situation.

If you wish to exercise any of these rights, you may submit your request to us via our contact email sigilx@frisingdecor.com, or send a written request to our registered address at 10 Rue Chimay, L-1333 Luxembourg, Luxembourg. We will respond to your valid request within 30 calendar days, in accordance with applicable data protection laws. We may ask you to verify your identity before processing your request, to ensure that we are disclosing your personal information to the correct individual.

6. Children’s Privacy

Our e-commerce platform www.frisingdecor.com is a general audience home decor shopping website, and we do not intentionally collect personal information from children under the age of 16. If we become aware that we have collected personal data from a child under 16 without verifiable parental consent, we will immediately take steps to delete that information from our servers completely. If you believe that we have accidentally collected information from a child, please contact us immediately so that we can resolve the issue promptly.

7. Third-Party Links

Our website may contain links to external third-party websites, including social media platforms, complementary home decor blogs, and partner service provider sites. Please note that we do not have any control over the privacy policies and practices of these external websites. We encourage you to review the privacy policy of every third-party site you visit after leaving our platform, as we take no responsibility for the data collection, storage, and processing practices of those external services.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, new regulatory requirements, or updates to our website functionalities. When we make significant changes to this policy, we will update the “Effective Date” at the top of this document, and we will notify you via a prominent notification on our website homepage, or via email to registered users, before the new revised policy takes effect. Your continued use of www.frisingdecor.com after the effective date of the revised policy will be considered as your acceptance of the updated terms.

9. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, or about our personal data processing practices, you may contact our data protection team at any time through the following channels:

  • ‌Company Name‌: FRISING Décoration S.à r.l.
  • ‌Website‌: www.frisingdecor.com
  • ‌Contact Email‌: sigilx@frisingdecor.com
  • ‌Contact Address‌: 10 Rue Chimay, L-1333 Luxembourg, Luxembourg
  • ‌Contact Phone‌: +352 26 27 02 63‌‌

We are committed to resolving all privacy-related inquiries fairly and efficiently, within the time frames required by applicable data protection laws. If you are not satisfied with our response to your privacy concern, you also have the right to submit a complaint to the relevant data protection supervisory authority in your country of residence.