Terms of Service – FRISING Décoration

‌Effective Date: November 10, 2026‌

Welcome to the official Terms of Service of FRISING Décoration S.à r.l. These legally binding terms govern your access to and use of our e-commerce platform www.frisingdecor.com, where we offer a carefully curated collection of tiny warm home decor pieces, each one designed to add a soft, personal touch to every quiet little corner of your daily living space. This agreement applies to all visitors, registered users, shoppers, and other individuals who interact with our website, our services, or our products.

By browsing, creating an account, placing an order, or using any feature of our platform, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction of residence), that you have the full legal authority to enter into this binding agreement, and that you have read, understood, and accepted every term and condition laid out in this document. If you do not agree to any part of these Terms of Service, you must immediately cease all use of www.frisingdecor.com.

1. Platform Overview and Eligibility

FRISING Décoration S.à r.l. is a Luxembourg-registered home decor retailer, with our registered address at 10 Rue Chimay, L-1333 Luxembourg, Luxembourg. At the time of publishing these terms, our catalog features over 140 total products, we have served more than 110k happy customers across the globe, and we bring over 4 years of product experience in sourcing and curating high-quality, thoughtful home decor accents for every type of living space. Our platform features distinct product categories for every shopper’s needs: new warm decor bits that make small spaces feel more welcoming, fresh delicate decor arrivals just dropped for your cozy space, delicate little home accents that fit your space perfectly, and our fan favorite decor line that showcases the most popular top-selling items in our store.

To use certain features of our platform, including saving items to a wishlist, tracking your order history, accessing exclusive member discounts, and saving your preferred shipping details for faster checkout, you may choose to create a registered user account. You agree to provide accurate, complete, and up-to-date information during the account registration process, and you are fully responsible for maintaining the confidentiality of your account login credentials. You are liable for all activities, orders, and actions that take place under your user account, whether you have explicitly authorized that activity or not. You must notify our support team immediately if you detect any unauthorized access to your account, at our contact email sigilx@frisingdecor.com, so we can secure your account and prevent potential harm. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion if we determine a user has violated these Terms of Service, or engaged in fraudulent, harmful, or illegal activity on our platform.

2. Product Information and Pricing

We make every effort to present the details, colors, dimensions, and features of every home decor item listed on www.frisingdecor.com as accurately as possible. However, the color and appearance of products you see displayed on your device screen may vary slightly from the physical item you receive, due to differences in individual monitor calibration, screen brightness, and other technical factors, and these minor variations do not qualify as product defects. We reserve the right to modify, update, or discontinue any product in our catalog at any time, without prior notice to users, as we regularly refresh our selection to bring new fresh delicate decor arrivals just dropped for your cozy space to our community of shoppers.

All product prices displayed on our website are quoted in Euros (EUR), and they include applicable Luxembourg value-added tax (VAT) for orders delivered within the European Union, unless explicitly stated otherwise. For international orders shipped outside of the EU, local import duties, customs processing fees, and additional taxes that may be levied by your destination country’s government are the sole responsibility of the customer, and we will not cover these additional costs under any circumstances. We reserve the right to adjust product prices, modify promotional offers, or run limited-time sales events at any time, at our sole discretion. Even if a product is listed at an incorrect price due to typographical error, system glitch, or unforeseen technical mistake, we retain the right to refuse or cancel any orders placed for that item, even if the order has already been confirmed and payment processed. If we cancel an order that was already charged due to a pricing error, we will issue a full refund of the charged amount to you immediately.

3. Order Placement, Payment, and Transaction Terms

When you place an order on www.frisingdecor.com, you submit a formal offer to purchase the selected products at the listed price, under the terms outlined in this agreement. We reserve the full right to accept or decline your order for any legitimate reason, including but not limited to product stock shortages, errors in product or pricing information, detected fraudulent activity flagged by our security systems, or an existing prior violation of our Terms of Service from your user account. Your order is only officially confirmed when we send you a formal order confirmation email to the email address you provided during checkout.

All payments for orders must be completed using the supported payment methods available on our checkout page. You represent and warrant that you are the legal, authorized holder of the payment card, digital wallet, or payment method you use to complete your purchase, and that you have sufficient available funds to cover the full cost of your order, including all applicable product fees, shipping charges, and any additional relevant taxes. All payment processing activities are handled through PCI DSS compliant third-party payment providers, to ensure your sensitive payment data is fully protected and never stored on our internal servers. We reserve the right to flag any high-risk order for additional verification, and we may request additional information from you to confirm your identity and the legitimacy of the purchase before processing your order, to protect both you and our business from credit card fraud or unauthorized transaction activity.

4. Shipping, Delivery, and Risk of Loss

All shipping and delivery related terms for your order are governed by our official public Shipping Policy, which is published separately on our website. As a brief summary, we process all valid orders within 1 to 2 business days after payment clearance, before dispatching your parcel to our selected courier partner. Once your order is handed over to the shipping provider, the full risk of loss, damage, or theft of your purchased home decor items transfers to you as the customer. We will provide you with a valid tracking number for every shipped order, so you can monitor the transit status of your parcel in real time.

If your order is confirmed lost in transit, or arrives at your address with irreparable transit damage, you must notify our support team within 7 calendar days of the marked delivery date, and we will work directly with our logistics partner to file a claim, and arrange a free re-shipment or eligible resolution per our policies. If you provide an incorrect or incomplete shipping address during checkout that results in your parcel being misdelivered, returned to our warehouse, or lost, you will be responsible for covering the cost of any second re-delivery shipping fees before we can resend your order to the corrected address.

5. Returns, Exchanges, and Refund Rules

All return, exchange, and refund related activities on our platform are strictly governed by our official separate Refund and Returns Policy, which you can access at any time on www.frisingdecor.com. We explicitly emphasize again under these Terms of Service that we do not approve any “refund only” requests, where a user asks for a full or partial monetary refund without returning the original physical purchased product to our warehouse. Every valid request for compensation must be paired with a complete, properly submitted return of the original item, which must be in unused, undamaged condition with all original packaging and tags intact, and submitted within 30 calendar days of your delivery date. After our warehouse team inspects and confirms the eligibility of your returned item, we will offer you the option of an equal-value store credit for future purchases of our new warm decor bits, fan favorite decor, or other home accents, or an exchange for another product of matching value. Standalone refunds are only processed in very rare exceptional cases that are explicitly approved by our management team in writing.

6. User Conduct and Prohibited Activities

When you use our website, you agree that you will not:

Use our platform for any illegal, unauthorized, or fraudulent purpose, including creating fake user accounts, submitting false order information, or using stolen payment details to make unauthorized purchases.
Attempt to gain unauthorized access to our website server, the user accounts of other shoppers, or any restricted internal systems or confidential data belonging to FRISING Décoration S.à r.l.
Disrupt, overload, or perform actions that harm the normal operation of our website, including deploying automated bots, scrapers, crawlers, or other tools to extract mass data from our platform without our explicit written permission.
Reproduce, copy, resell, or exploit any part of our website content, product images, text descriptions, branding materials, or design assets for commercial purposes without our prior written authorization.
Post or transmit any malicious software, viruses, harmful code, or offensive, defamatory, discriminatory content through our website’s messaging features, review sections, or any other interactive function of our platform.
Harass, abuse, or harm our staff, customer support representatives, or other users of our platform, in any form of interaction related to www.frisingdecor.com.

If we determine that you have engaged in any of the prohibited activities listed above, we reserve the right to immediately suspend or permanently terminate your user account, cancel any pending orders you have in our system, and restrict your future access to our entire website, without any obligation to provide prior notice to you. We also reserve the right to pursue all available legal remedies for severe violations, including claims for financial damages, if your prohibited actions cause measurable harm to our business, our reputation, or our operations.

7. Intellectual Property Rights

All content, materials, and assets published on www.frisingdecor.com are the exclusive intellectual property of FRISING Décoration S.à r.l., and are protected by global copyright, trademark, and other intellectual property laws. This includes all product images, website page designs, text descriptions, brand logos, graphic elements, video content, website layout, and all software code that runs our e-commerce platform. You may not copy, modify, distribute, republish, display, or transmit any of our protected intellectual property assets for public or commercial use, without first obtaining explicit written consent from our authorized management team. None of the terms in these Terms of Service grant you any rights, title, or interest in our intellectual property assets, other than the limited personal, non-commercial right to access and browse our website for the purpose of shopping for our home decor products.

If you choose to post a public product review, feedback, or user-generated content on our website, you automatically grant us a perpetual, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, and display that content across all our marketing channels, social media pages, and promotional materials, for the sole purpose of showcasing customer experiences with our decor products. You represent and warrant that you have all the necessary rights to grant this license for any content you submit to our platform.

8. Disclaimers of Warranties

Our website and all products sold through our platform are provided on an “as is” and “as available” basis, without any explicit or implied warranties of any kind, to the fullest extent permitted by applicable law. FRISING Décoration S.à r.l. does not warrant that our website will be completely uninterrupted, 100% error-free, or fully free from viruses or other harmful components at all times. We do not make any guarantee that the results you obtain from using our website, or the quality of any products purchased through our platform, will fully meet all of your personal expectations, beyond the product specifications we list clearly on the corresponding product page.

All implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights, are explicitly disclaimed to the maximum extent allowed under the laws of Luxembourg and applicable international regulations.

9. Limitation of Liability

Under no circumstances will FRISING Décoration S.à r.l., its directors, employees, or affiliated partners be held liable for any indirect, incidental, special, consequential, or punitive damages that arise from your use of our website or any products you purchase from our platform. This includes but is not limited to lost profits, lost savings, loss of personal data, or emotional distress damages, even if we have been advised of the possibility of those damages occurring in advance. Our total aggregate maximum liability to you for any and all claims arising from your use of our services or products will never exceed the total amount you actually paid to us for the specific order that gives rise to your claim.

Some jurisdictions do not allow the exclusion of certain implied warranties or the limitation of liability for consequential or incidental damages, so some of the above exclusions and limitations may not apply to you, depending on the laws enforced in your country of residence.

10. Modifications to Terms of Service

We reserve the full right to update, modify, or revise these Terms of Service at any time, at our sole discretion, to reflect changes to our business operations, new applicable legal requirements, or new features added to our website. When we make material changes to this document, we will update the “Effective Date” posted at the top of this page, and we will notify all registered users via email, and post a prominent notification banner on the homepage of www.frisingdecor.com before the revised terms go into effect. Your continued use of our website after the new effective date of the updated Terms of Service will be considered as your full acceptance of all revised terms.

11. Governing Law and Dispute Resolution

These Terms of Service are governed by and interpreted in full accordance with the laws of the Grand Duchy of Luxembourg, without regard to its conflict of law rules. Any dispute, claim, or controversy arising out of or related to your use of our website, your orders, or this agreement will first be addressed through good faith, informal negotiation between you and our support team. If the dispute cannot be resolved amicably within 30 calendar days, the dispute will be submitted to the exclusive jurisdiction of the courts located in Luxembourg City, Luxembourg.

12. Contact Information

If you have any questions, concerns, or inquiries about any part of these Terms of Service, you may reach out to our official support team at any time through the following contact channels:

‌Company Name‌: FRISING Décoration S.à r.l.
‌Website‌: www.frisingdecor.com
‌Contact Email‌: sigilx@frisingdecor.com
‌Contact Address‌: 10 Rue Chimay, L-1333 Luxembourg, Luxembourg
‌Contact Phone‌: +352 26 27 02 63‌‌

We will respond to all valid inquiries within 2 working days, and work to resolve any of your concerns in a fair and timely manner.