Shipping Policy – FRISING Décoration

‌Effective Date: November 10, 2026‌

Welcome to the official Shipping Policy of FRISING Décoration S.à r.l., designed to deliver full transparency for every shopper who explores our carefully curated collection of tiny warm home decor pieces at www.frisingdecor.com. We have built this policy around our 4+ years of product experience in the home decor industry, to ensure your selected delicate little home accents arrive safely, on schedule, and ready to add a soft, personal touch to every quiet little corner of your daily living space. All terms laid out below apply to every order placed on our platform, whether you are purchasing our brand new warm decor bits, fan favorite decor items, or the latest fresh delicate decor arrivals just dropped for your cozy space. By completing checkout and submitting an order on our website, you confirm you have read, understood, and agreed to all the terms outlined in this document.

1. Order Processing Timeline

All orders placed on www.frisingdecor.com go through a standardized pre-shipping verification process to ensure every decor piece we send meets our strict quality standards:

Our operations team will confirm your order details, payment clearance, and product stock status within 1 to 2 business days after we receive your completed purchase.
Every home decor item is manually inspected by our warehouse staff before packaging, to verify there are no manufacturing defects, scratches, or damage, and that you receive exactly the product you selected from our catalog of over 140 total products.
Orders placed during weekends or official Luxembourg public holidays will start processing on the next following business day. You will receive an order confirmation email right after your checkout, and a second notification with your tracking link the moment your package leaves our warehouse.

2. Shipping Coverage, Rates, and Estimated Delivery Windows

We offer flexible shipping options tailored for customers across different regions, to suit varying delivery speed preferences and budget needs:

2.1 Local Luxembourg Shipping

For all orders being shipped to addresses within Luxembourg:

Standard shipping is free for all orders over 50 EUR. For orders under 50 EUR, a flat 3.99 EUR shipping fee applies. The estimated delivery time is 2 to 3 business days after processing is completed.
Express shipping is available at a flat rate of 7.99 EUR, which guarantees delivery within 1 full business day after your order leaves our warehouse.

2.2 European Union & EEA Shipping

We ship to all 27 EU member states and EEA regions:

Standard flat rate shipping costs 7.99 EUR for all orders under 100 EUR, and is free for all orders over 100 EUR. Estimated delivery takes 3 to 7 business days after processing.
Fast-track expedited shipping is available at 14.99 EUR, with an estimated delivery window of 2 to 4 business days after shipment.

2.3 Global International Shipping

We deliver our delicate home decor pieces to customers around the world, for all regions with accessible international courier services:

International shipping rates are calculated dynamically at checkout, based on the total weight of your order and the destination country. The estimated delivery window ranges from 7 to 21 business days, depending on local customs clearance processes in your receiving country.
Please note that any applicable import duties, customs fees, or local value-added taxes levied by your destination country are the sole responsibility of the customer. We recommend checking your local import policies before placing an international order to avoid unexpected extra costs.

3. Shipment Tracking and Delivery Issues

The moment your order leaves our warehouse, we will send you a full shipping confirmation email with a unique traceable tracking link for your parcel. You can use this link at any time to check the real-time status and location of your package, from our warehouse all the way to your specified delivery address.

If you encounter any delivery issues, including marked “delivered” status but no parcel received, package damage during transit, or significant unexpected delivery delays beyond the estimated window, please contact our customer support team within 7 calendar days of the listed final delivery date. You can reach us at any time via our official contact email sigilx@frisingdecor.com, call us at +352 26 27 02 63‌‌, or send written inquiries to our registered office at 10 Rue Chimay, L-1333 Luxembourg, Luxembourg. Our team will work directly with our courier partners to investigate the issue, and arrange a free re-shipment or eligible remedy for you per our return and refund policies, if your order is confirmed lost or irreparably damaged in transit.

Please note that incorrect delivery addresses you provide during checkout that result in failed deliveries, misrouted parcels, or return of shipments back to our warehouse will require you to cover the cost of a second re-delivery, before we can resend your order. We always recommend double checking your full shipping address, including your contact phone number, before finalizing your purchase, to make sure your selected delicate little home accents that fit your space well arrive at your door without unnecessary delays.

4. Order Modification and Cancellation Before Shipment

If you wish to modify your shipping address, adjust your order contents, or cancel your placed order entirely before it is handed over to our courier partners, you may submit a request to our support team at any point during the order processing phase. We will process your request for free, as long as the order has not been marked as “shipped” in our system. Once your order has been dispatched to the logistics provider, no further modifications or cancellations can be made, and our standard return policy will apply if you no longer wish to keep your purchased items.

FRISING Décoration S.à r.l. holds the right to update this shipping policy occasionally to align with changes to our courier partner service terms, international trade regulations, or expanded service coverage areas. All updated terms will take effect on the revised effective date posted on this page, and we will notify all our 110k+ happy customers of major policy changes via announcements on our www.frisingdecor.com homepage.